Política de envío

Last Updated: September 2026

At Reflekt Engineering (www.reflekt.engineering), we manufacture and deliver precision-engineered products with the highest standards of care. This policy outlines our shipping procedures, fulfillment timelines, and terms for both domestic and international orders.

1. Order Processing & Lead Times

Because our items are engineered to exact specifications, processing times vary depending on stock availability and production runs:

 * In-Stock Orders: Processed and dispatched within 1–3 business days.

 * Made-to-Order / Custom Engineering: Lead times range from 4-6 weeks unless otherwise stated on the product page or quotation.

 * Business Days: Orders are processed Monday through Friday, excluding public holidays.

Note: You will receive a dispatch confirmation email containing your tracking information as soon as your shipment leaves our facility.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on package weight, dimensions, and delivery location.

| Destination | Carrier Options | Estimated Delivery Time |

|---|---|---|

| Domestic (Standard) | Standard Ground (FedEx / UPS / Local Carrier) | 3–5 Business Days |

| Domestic (Express) | Express Air | 1–2 Business Days |

| International (Standard) | DHL Express / FedEx International | 5–10 Business Days |

| International (Economy) | Postal Tracked Service | 10–20 Business Days |

3. Freight & Heavy Shipments

For large-scale engineering equipment, bulk component orders, or oversized items:

 * Freight delivery terms (e.g., LTL/FCL) will be arranged individually.

 * Special delivery requirements (such as lift-gate service or dock delivery) must be coordinated with our logistics team prior to dispatch at support@reflekt.engineering.

4. International Shipping, Customs & Import Duties

We ship globally to most countries. However, please note the following international shipping conditions:

 * Duties & Taxes (DDU/DAP): Unless explicitly stated otherwise at checkout, all international orders are shipped Delivered at Place (DAP) / Duties Unpaid.

 * Customer Responsibility: Import duties, taxes, VAT, and customs clearance fees are the sole responsibility of the recipient.

 * Customs Holds: Reflekt Engineering is not responsible for delays caused by local customs inspections or regulatory holds.

5. Shipping Insurance & Damage Claims

Every shipment from Reflekt Engineering is securely packaged to meet strict transit standards.

 * Transit Insurance: High-value engineering equipment is fully insured during transit.

 * Damaged Items: If your order arrives damaged, inspect the package immediately upon receipt and document the damage with photographs.

 * Filing a Claim: Contact us at support@reflekt.engineering within 48 hours of delivery with your order number and photos of the package and damaged goods so we can initiate a carrier claim and potentially issue a replacement.

6. Order Tracking & Delivery Issues

 * Tracking: Once shipped, you will receive a tracking link via email to follow your package in real-time.

 * Incorrect Addresses: Reflekt Engineering is not responsible for orders delivered to incorrect addresses provided by the buyer. Address changes must be requested before order dispatch.

 * Undeliverable / Returned Packages: If a package is returned to us due to an incorrect address, unpaid customs fees, or failed delivery attempts, the customer will be responsible for the return shipping costs and re-shipment fees.

7. Contact Us

For questions regarding your shipment, custom freight arrangements, or tracking updates:

 * Email: support@reflekt.engineering

 * Website: www.reflekt.engineering